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Frequently Asked Questions (Aftown Mall FAQ)

 

What type of products can I buy from Aftown Mall?

Premium handmade products from small to medium-sized companies in Africa. Every product you will see on this site is proudly made and designed by African craftspeople, often inspired by culture and tradition.

Each purchase you make will bring income to the community of artisans who create these unique products. Aftown Mall believes in the power of eCommerce to bring economic development to the continent of Africa. 

Enjoy shopping while contributing to African communities by clicking here.

What shipping options are available? 

Shipping is done by third party logistics companies: DHL and UPS. Each Shop (Seller), however, may provide another logistics partner depending on the type of product and location.

What payment options are available?

We have Visa, Mastercard, and credit card payments available.

Can I track my order?

Yes, you can track your order. A code will be sent to you by our logistics partners when you successfully complete an order. The order tracking system will help you track your goods from the moment the order is placed to when they are physically delivered to the destination you provided.

Where are our policies, including returns and exchanges?

Please visit our Terms and Conditions page, our Privacy Policy page, and our Returns Policy page.

What categories of products are available?

Aftown Mall offers products in Hair and Skincare, African Jewelry, Home Decor, Fashion, Accessories, Bags and Footwear. 

Africa is known for its unique and show-stopping fashion-forward pieces, but it also has been gaining a steady following for its beauty products derived from traditional formulas passed down from generation to generation. Check out the latest trends in fashion and beauty by going to our Shop Page.

How to contact a shop on Aftown Mall

Click the link of the Shop and send a message directly to the shop owner. Please note that you can only send a direct message when you have an account on Aftown Mall. You can also send an email to support@aftownmall.com and we will notify the shop directly about your request.

 

 

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