SHIPPING & DELIVERY INFORMATION
1. We are an intermediary – a marketplace offering a platform to purchase our Brands’ goods, therefore shipping costs will vary depending on the size, weight and destination of your chosen item(s).
2. All shipping costs and delivery times are determined by the Brands for their products and these are displayed clearly to you on the relevant product page of our Site before completing your purchase. Please note that delivery costs may occasionally be included within the purchase price and we will specify where this is the case.
3. Exact delivery times for a particular product will be confirmed to you once an Order Confirmation e-mail has been sent to you and the products have been dispatched. We endeavour to ensure that such delivery times are no longer than the times estimated on the relevant product page of our Site.
4. However, please note that an international order might have to go through customs processing which may cause delays in delivery that are outside of our control. Whilst we will use reasonable endeavors to work with Brands to ensure that delays are kept to a minimum, neither Aftown Mall nor the Brands will be responsible for delays caused by customs controls.
5. Additionally, customs may charge duty on products imported into your country. The Brands are aware of this and will endeavor to pre-pay any customs charges on delivery. The purchase price for each product on our Site includes any local taxes and customs that the Brands believe will be charged on imports. Therefore, we hope there should be no further charges for you to pay to accept delivery of your order. However, please note that neither Aftown Mall nor the Brands will be responsible for any additional customs charges that your country may impose on the import of your product(s). This shall be the sole responsibility of the Customer.
6. We are not responsible for how the product(s) are packaged and presented on delivery; this is the responsibility of the Brand.
Aftown Mall has partnered with DHL and Fedex to ship products worldwide.
SHIPPING AND STORAGE
Most products are shipped directly from seller's home countrry. However, some products are shipped from a central warehouse which makes it easy to send to US, Canada and Europe. Please make sure to chat with seller to know how your product (s) will reach you.
Returns and Exchange Policy
please check our returns and exchange policy page.